| ID |
Topic |
Description |
| NG 01 |
Overview of Telecoms Market & Risk Management |
• Examining changes in technology & its effect on the telecoms market
• The role of service providers & access network providers
• Customer expectations for next generation services
• Determining the implications of convergent networks & services
• Changes in the competitive landscape & its effect on risk management
• Assessing the impact of new products & services in terms of risk |
| NG 02 |
NG Networks & Services Explained |
• Thinking differently – position now versus where we are going
• Understanding new technology changes & the impact on risk
• Assessing envisaged changes to business models & managing risk
• Evolution of services – products & delivery methods explained
• Content market - what are we likely to see
• Mobile Commerce & M-Banking – size & complexity of the task |
| NG 03 |
NG Network Equipment - key new nodes |
• NGN & IP Multimedia Subsystems – the reality explained
• Bearer vs. Services layer management – impact & implications
• Security Principles of IP migration – fraud & security scenarios
• Control & prevention of revenue & fraud losses in an IP environment
• New & increased network security risks – what part will security play
• Determining organisational & procedural controls for an IMS environment |
| NG 04 |
NG RA & FM Data & Identity Management |
• The need to define new data types for RA & Fraud Management
• Determining & identifying new points of data collection & measurement
• Utilising terminal based data collection
• Ensuring the value of signalling control points for RA & Fraud control
• Identity management - multi-bearer & multi-service environment
• Importance of NG identity linking & management systems
• Security management data sources – risk management strategy frameworks |
| NG 05 |
Third Party, Dealer & Provisioning Controls |
• 3rd party content & payment control – complexities explained
• Provisioning controls – effects on RA & fraud management
• Dealer management – issues & controls
• Credit management in NG services – changes & requirements
• Integration of fraud, credit, provisioning & revenue management:
- Organisation
- Communication
- Systems
• Management reporting & control |
| NG 06 |
Future Revenue Management Requirements |
• Process & practices for achieving best practice NG revenue protection
• Determining requirements for revenue management control & reporting
• Defining required process for applying control frameworks
• Introducing new revenue & fraud management KPIs
• Approaches for developing the use of IP security information
• Product & service assurance for VAS - (security, fraud & RA) |
| NG 07 |
NG Fraud Management & RA Systems |
• Utilising Fraud & RA Systems for proactive NG loss detection & control
• Integration of Bearer Fraud Management (BFM) /
Service Fraud Management (SFM) into a risk management & reporting system
• Defining the requirements of NG support tools – what will be required
• Fraud rules, profiling & billing effects – controls & management
• Integration with security management systems – approach & value explained
• Evolution into an enterprise ‘Risk Management System’ – the ultimate objective |
| NG 08 |
NG Product & Service Assurance |
• Evaluating vulnerabilities of new services – required approach ‘End to End’
• Understanding the differing risks in existing NG services
• Assessing the requirements Tools, Processes & People
• Ensuring visibility, controls & KPIs in an NG environment
• Developing identity tracking & management
• NG ‘Risk Management’ Strategies |
