CIS Region Tier 2 GSM Operator 

Project:

Fraud Management Review and Implementation

Scope:

Præsidium was requested to undertake a comprehensive fraud management review of the operator’s business and to incorporate a rolling program of fraud implementation countermeasures for all key risk areas.

Deliverable:

Præsidium worked with the client to uncover all fraud risks and then to create a fully operational 'Fraud Management Department' by also recruiting and training the necessary personnel on behalf of the client. The implementation phase involved developing new fraud policies, procedures and working practices, specifying new departmental roles and responsibilities, training and the introduction of enhanced fraud management reporting. Key Performance Indicators (KPIs) were introduced by Præsidium along with a project for the specification and selection of a third party FMS.

Client Benefits:

Client benefitted from Præsidium’s significant fraud management expertise as well as its extensive experience working in the CIS region, which ensured that the client was able to establish a fully functional Fraud Department within a few months.