Western European Tier 1 GSM Operator 

Project:

Fraud Management System (FMS) Optimisation Support

Scope:

The objective of this assignment was to provide expert advice to the Fraud Department in respect of optimising their FMS and to ensure that processes and working practices were implemented to effectively manage the output from the FMS in a timely and cost effective manner. 

Deliverable:

Recommendations were made for enhancing the system’s functionality, optimising the thresholds and implementing changes to the client’s operating practices. Pragamatic guidance was provided to the client in identifying fraudulent network activity and optimising the FMS in relation to these risks.

Client Benefits:

Præsidium’s guidance and expert knowledge of FMS and their supporting processes ensured that the output from the FMS was optimised and that internal working procedures were enhanced. This provided proactive and effective fraud detection capabilities for the operator, thereby guaranteeing an early ROI on its FMS investment.