Introduction to Fraud Management | Provides the delegates with information relating to the levels and impact of fraud losses being experienced globally. The course incorporates the principles of fraud management, fraud vs bad debt and fraud categorisation (fraud drivers, types, targets, channels and techniques). Best practice methods for the control, detection, prevention and investigation of various fraud types will also be presented. | New members of the Fraud Management Department who wish to obtain an overview and insight into the key frauds they might experience. Also for management who wish to have an overview of the key fraud risks facing their business. | 3 Days |
Advanced Fraud Management | Provides delegates with a more in-depth look at detecting, investigating and preventing fraud, including an overview of internal fraud risks, technical fraud, next generation network risks, bypass and cloning fraud. Incorporates interactive sessions and case studies and includes providing advice on both technical and procedural solutions. | Existing members of the Fraud Management Department who want to further develop their skill sets on the more unusual and future fraud types and to obtain knowledge of more technical fraud risks. | 2 Days |
Internal Fraud Investigations Management | Analyses the risks encountered from fraud and security breaches internally within the telco or distribution chain. Providing real life examples and case studies to ensure that delegates can recognise and understand how to deal with internal fraud at all levels. Provides an insight into the workings of an internal fraud case from the first indication to its conclusion for either disciplinary action or legal proceedings. Looks at where intelligence sources come from and the value they provide. Delegates will be taught the principles of interviewing techniques, searching, body language and case management. The course is very interactive and involves a number of role play exercises and real life examples to enable delegates to operationally put into practice what they have learnt. | Can be delivered to the investigative personnel within the operator (fraud, security, internal audit) who have been given the responsibility for managing internal fraud within the business. Can also include members from the Human Resources or Legal Teams who are advising and supporting the investigative capability. | 3 Days |
Prepaid Fraud & Security Risks | Detailed insight into the nature of mobile prepaid services including key technical, procedural and logistical business risks surrounding the prepaid service offering. This incorporates the systems and processes used as well as associated products such as the prepaid vouchers and alternative top-up methods. The course also includes the security and fraud considerations applicable to the vendors involved in voucher production. Delegates receive an end to end fraud and security management perspective of this service. | Members of the Fraud and Risk Management Departments who wish to develop a better understanding of the business risks associated with prepaid. | 2 Days |
Telecoms Network Security | Provides personnel with high-level training on security best practice of the various telecom network elements and IT systems for fixed, mobile and IP networks. This knowledge and appreciation will ensure that operational personnel can perform their required roles by understanding how network and IT components can be used for the benefit of risk management. | Fraud Management, Revenue Assurance and Security personnel who preferably have some existing knowledge of IT/network operations and would benefit from a greater understanding of how the network and systems can be used to improve risk management practices throughout the business. | 2 days |
Next Generation Risk Management | Provides details on the various network elements and IT systems relating to future technologies. This includes areas such as IP traffic monitoring and content management from a risk management perspective and looks at a broad range of services and products. The knowledge and appreciation of business risks imparted to the delegates will ensure that operational Fraud, RA & Security Specialists can perform their required roles within the respective areas. | Risk Management personnel together with operational Technical Security Specialists that are directly involved in the launch of new products and services across the technology spectrum. | 2 Days |
Revenue Assurance Management | Delivers to delegates an understanding of the different elements of revenue assurance throughout the revenue chain, the typical revenue leakage problems encountered within operators and pragmatic revenue management countermeasures. Delegates will be taken through the key network systems, associated OSS/BSS and relevant supporting business processes and areas that must be considered in any successful end to end revenue management strategy. | Revenue Assurance, Fraud Management, Internal Audit and Finance personnel who need to gain an understanding of the essential principles of revenue assurance. The delegates could vary from analysts to more senior management with tailored sessions made available dependent upon the target audience. | 3 Days |
Products & Services Risk Assessment | To enable the operator personnel to understand the various risks and methodologies to use in order to conduct risk assessments on new products and services and their effects on processes, associated OSS/BSS and network elements. Real life case studies will be used to demonstrate both potential risks and proven success stories. The attendees will also be instructed on how to conduct risk assessments within their own organisation using best practice methods and techniques. | Revenue Assurance, Fraud Management, Internal Auditors and Security personnel who as part of their roles and responsibilities review or are directly involved in ensuring that all products and services are developed with risk management taken into consideration. | 1 Day |
Credit Management Techniques | Understanding the different credit risks associated with different customer types (individuals, SMEs, corporates, government) and the link with different distribution channels and payment methods. The course will also discuss what operators can do to minimise their credit risk by using manual and automated checks both on-line and off line. | Credit Management personnel or those associated with the management and control of credit risk. These may often been co located within the Fraud Management or Finance Departments. | 2 Days |
Business Continuity & Contingency Planning | Provides the delegates with an introduction to Business Continuity Planning & Disaster Recovery from a telecoms network perspective and encompasses the identification of technical strengths and weaknesses in key operational areas. Sessions incorporate defining the methodology for threat and risk evaluations and the risk analyses process. Includes interactive sessions and exercises where attendees determine the business impact of failures on business critical systems and applications. | Employees with responsibility for developing the businesses BCP from a technical/engineering perspective and team members of the operator’s Disaster Planning Group. | 2 Days |
Præsidium has established a proven track record of conducting training workshops and seminars on a wide range of Business Assurance topics. These events are delivered by experienced Præsidium consultants, who all have extensive operational experience. Courses provide a strong mix of theoretical background and practical case studies and videos, which enables delegates to easily put into practice what has been learnt.