Operations Assurance

Operations Assurance
Case Study:

Client:

Latin American Tier 2 GSM Operator

Project:

Roaming Assurance

Scope:

Præsidium examined the operational aspects of the roaming service taking into consideration the organisational, process and technological aspects. All key areas impacting on the roaming service were analysed to enable the operator to identify weak processes and controls.

Benefits:

A number of operational efficiencies were determined and implemented providing significant cost savings to both the CAPEX and OPEX budgets. Praesidium ensured that the software and tools being utilised to manage the roaming service were optimised and providing maximum benefit.

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Operations Assurance is a business discipline focused on improving operational efficiencies and the management of operational risk. The most critical operational processes within a telecom operator are the network and technical management functions, together with the associated customer management processes. Increased operational efficiency has a direct positive impact on customer satisfaction levels and also improves profitability. 

Praesidium has a strong pedigree in Operations Assurance. The company has an in-depth understanding of the operator’s end-to-end business processes.  Furthermore, Praesidium has conducted operational risk assessments for many operators on a global basis. Operators face fundamental operational risks arising from the fast-changing market environment where operational assurance is needed to sustain growth.

Listed below are the Operations Assurance consultancy services offered, which have been split into various categories:

ImageReview, Assessment & Analysis

  • Network Operations

    IT Operations

    Billing & OSS Operations

    Logistics Management

    Roaming Assurance

    Customer Operations

    Credit Management

ImageOrganisation & Process Development

  • Organisational Development

    Roles & Responsibilities Development

    Policy & Procedure Development

    KPI Reporting

    Training

ImageTechnology Deployment Services

  • Business Case Production

    Technical Specifications

    System Implementation

    System Optimisation