managed services 

In today’s dynamic telecoms environment, many operators are deciding to outsource specific parts of their business activities. One of the drivers for contracting specialist functions to third parties is to enable the operator to focus on its core competencies.

As the risks within the telecoms industry become more complex, the ability to identify, attract and retain the appropriate specialist risk management resources in different countries will become more challenging. An increasing number of operators are expected to consider the outsourcing of various risk management functions over the next few years to cope with the rising demand for these skilled resources.

Præsidium believes that the most attractive risk management areas for some operators to consider a managed service or bureau proposition are: fraud management, credit control and revenue assurance.

One of the key benefits of a managed service offering is continuous access to Præsidium's Risk Management System optimisation expertise. Præsidium's consultants will be able to tune the system on an ongoing basis, which will increase the system's operational efficiency and reduce the client's financial losses.

Præsidium offers various managed services options, based on each operator’s specific requirements:

1. Operators may select to outsource only part of a risk management function, or alternatively different elements of risk management.

2. The outsourced activity can be performed on the client’s premises, from Præsidium’s offices or at a third party’s location.

3. The operator may choose to appoint Præsidium in an interim capacity whilst establishing specific skill sets in-house.

4. Præsidium can work with any systems vendor selected by the operator, or can support the operator through the system specification and selection process.